1. Dispatch Schedule
Processing Days: Monday to Friday.
Holidays: Our warehouse is closed on weekends and national holidays.
2. Shipping Methods & Rates
| Destination | Delivery Method | Shipping Fee | Free Shipping Threshold |
| Taiwan (Mainland) | Standard Home Delivery | NT$120 | Free over NT$2,000 |
| Offshore Islands | Standard Home Delivery | NT$250 | N/A |
| International | Global Express / DHL / EMS | Quote by Weight | Please contact support |
3. Estimated Delivery Time
Home Delivery (Taiwan): 1–3 working days once dispatched.
International Shipping: Delivery times vary by destination. Please consult our customer service team for an estimated arrival date.
Real-time Tracking: Actual delivery timing depends on the local courier's route and specific scheduling.
4. Shipping Instructions
Delivery Hours: Monday to Friday, 09:30 – 18:00. No deliveries are scheduled for weekends.
Order Processing: Orders are typically shipped within 2–7 working days (excluding the date of order and holidays).
Peak Seasons: Shipping may be delayed during festivals, major promotional events, or force majeure (e.g., natural disasters).
Pre-order Items: Delivery times for pre-orders are subject to availability; please contact our team for details.
5. Important Notices
Discreet Packaging: All products are shipped in plain, unmarked packaging to protect your privacy.
Failed Delivery: Please ensure the provided address is accurate. Any additional shipping costs incurred due to failed delivery attempts or incorrect addresses will be the responsibility of the customer.
📞 Contact Us (Customer Service)
Our team is available year-round to assist you with any inquiries regarding your shipment.
Customer Hotline: 0910-502-613 / (04)2320-0820
Official Line@: @lozenshop
